![]() Mental health is the exception to the in-person trend.One year later, in May 2021, that number had declined to 14%. Across the U.S., 33% of appointments booked via Zocdoc in May 2020 were telehealth visits. The future of healthcare is primarily in-person.To uncover insights regarding how users’ booking choices evolved throughout the pandemic, Zocdoc analyzed aggregated appointment booking data over the last year and uncovered three key trends: Now, more than 170 million Americans have received at least one dose of a COVID-19 vaccine and people are beginning to resume many of their pre-pandemic activities, including returning to doctors’ offices. ![]() The data shows how Zocdoc users’ appointment booking behavior changed as the COVID-19 pandemic evolved, beginning with an unprecedented shift toward virtual care in early 2020. “A Year in Hybrid Care” is a comprehensive data analysis of healthcare appointment booking trends from May 2020, the first full month Zocdoc facilitated video visit bookings, through May 2021. ![]()
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